At SmartDigiPrinter.online, we are committed to ensuring that our customers are satisfied with their purchases. If you are not completely satisfied with your order, we are here to assist you. Please read our Refund Policy below to understand the conditions under which refunds are issued.
1. Refund Eligibility
1.1 Returns and Refunds: We accept returns for eligible items within 30 days from the date you received your order. To be eligible for a refund, your item must meet the following criteria:
- Be in its original, unused, and resalable condition
- Be in the original packaging, including all tags, accessories, and manuals (if applicable)
- Not be a non-returnable item (see section 4)
1.2 Defective or Damaged Items: If the item you received is defective, damaged, or not as described, you may request a refund or exchange. Please contact us within 7 days of receiving the item to initiate the process.
2. Refund Process
2.1 How to Request a Refund: To request a refund, please follow these steps:
- Contact our customer support team at support@smartdigiprinter.online or call us at +1 (555) 123-4567.
- Provide your order number, details of the item you are returning, and the reason for the return.
- We will provide you with instructions on how to return the product and issue your refund.
2.2 Return Shipping: You are responsible for the return shipping costs, unless the item is defective, damaged, or incorrectly shipped. We recommend using a trackable shipping service for returns, as we are not responsible for items lost or damaged in transit.
2.3 Refund Issuance: Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
3. Restocking Fees
3.1 A restocking fee of up to 15% may apply to returned items that are not defective, damaged, or incorrect. The restocking fee will be deducted from your refund.
4. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Consumable items such as printer ink, toner cartridges, and paper
- Items that have been opened or used (unless defective)
- Gift cards, downloadable software, or other digital products
- Special order or custom products
5. Exchanges
5.1 If you would like to exchange an item for a different model, color, or size, please contact our customer support team to initiate the exchange process. The item being exchanged must meet the return criteria above.
5.2 Exchanges are subject to availability. If the desired item is out of stock, we will issue a refund instead.
6. Cancellations
6.1 If you wish to cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled. Once your order is shipped, you will need to follow the return process.
7. Exceptions
7.1 We may refuse a refund if:
- The item is returned after the 30-day return window
- The item is damaged due to misuse or neglect
- The item is not in its original condition or packaging
8. Customer Support
If you have any questions or concerns about our Refund Policy or need assistance with your return, please reach out to our customer support team:
SmartDigiPrinter.online
Email: support@smartdigiprinter.online